Lab Link Plus/Lab Link Basic/Direct Print
Help, Support, and Tutorials

If you still need help just give our tech support team a call at 1-800-827-7101.

Our printable tutorials are in PDF format. You'll need the Adobe Reader to view them.

Our videos are in the Flash format and require the Macromedia Flash Player to be viewed.

Tutorial PDF Video
Quick Start Guide
A brief overview to Lab Link Plus/DirectPrint's major features		 Read Coming Soon
Installing and Setting Up LabLink/DirectPrint
How to install, set up, and enter FTP account info		Read Coming Soon
Working with digital camera files
Uploading orders from your digital files		Read Coming Soon
Working from a Studio Lab Link CD
For customers who use our file archiving service		Read Coming Soon
Print and image options
It's good to know that you have options		Read Coming Soon
Creating custom packages
Perfect for sports or undergrad photographers		Read Coming Soon
Composite products
Create multi-image composites in seconds		Read Coming Soon
Importing online orders
Send online orders to the lab with just a few clicks		Read Coming Soon
Working with the Template Tool
Learn to create your own unique layouts		Read Coming Soon

  • Can I save an in progress order?

  • Yes, just click the "Open and Save" button. Save the order in whatever place you want. You can also change the name as you save it.

  • How can I re-open a sent order?

  • Click on the "Open and Save" button and select "Show Queued Orders". In the window that opens, the top half will show the orders (if any) waiting to be sent. The lower half stores the orders that you have sent to the lab. Hilight one and select "Open".

  • How do I know if my order has uploaded successfully?

  • You will see a message saying "Order Sent. Thank You." A short time later you should see an email from the lab confirming your order. Note: Depending on the volume of orders our server is processing it may take several hours to receive your confirmation email.

  • What does the Auto-Save function do?

  • The Auto-Save function is intended to save your order if the program should suddenly crash, or if you happen to close it accidentally. When the program launches again it will ask you if you want to load the order. If you choose no, the order will be permantly deleted.

  • Is there a way for my clients to preview orders and album pages bedore I have them printed?

  • From the Review Order screen press the Render button, located in the lower left of your screen. You'll be prompted to choose a folder to save the rendered images in. A window will open displaying the progress. Once rendering is complete you'll have screen-resolution jpegs that you can either email to your clients or upload to one of our Web Galleries sites for online viewing.

  • Is there another way to get LabLink orders to you besides FTP? Can I save them to a disc and mail them?

  • Yes, during the order completion process select "Save to Disk for Alternate Delivery". Save the order to your hard drive and use your CD/DVD burning software to write the order to a disc. Write your account number on the disc and drop it in the mail. You can find prepaid mailers and envelopes on our supplies page.
  • LabLink/DirectPrint Troubleshooting

  • When I try to launch the program it says "Cannot launch the application"

  • In most cases clearing your Java cache and temporary files will resolve this. These instructions explain how.

  • When I try to open an order I get a message saying it may be corrupt

  • This happens because the program can't locate the images that were used when the order was first created. This could be because they have been moved, renamed, or the folder they were in has been renamed. Restore your images to their original location and attempt to open the order again.

  • When I try to send an order I get a message that says "Compressed duplicate entry".

  • This error means that you have two different images with the same file name. Look in the Order Review for files coming from two different places but with identical names. Rename one of the files and edit the layout.

  • I'm having trouble finding a saved order

  • By default when you save an order it will go into your Documents folder. If you can't find it in there try doing a search of your computer. All saved orders end with the extension "xml.enc" so a search for all files of that type should bring up a list of all your orders.

  • I'm having trouble getting my orders to upload successfully

  • There could be several reasons for this. Use this detailed checklist to help determine (and fix) the cause.